Refunds - We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.
Exchanges - The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Returns - Returning is easy when you shop at STRAIT-OUTTA-KENYA, LLC.
How to make a return: We hope you love your STRAIT-OUTTA-KENYA purchase, but we're happy to accept returns within 14 days of the date of purchase.
To start a return, you can contact us at purnhoward@straitouttakenya.com. Items sent back to us without first requesting a return will not be accepted.
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If your return is accepted, mail it by a carrier of your choice (at your own expense) to:
StraitOuttaKenya, LLC
ATTN: { YOUR ORDER NUMBER HERE }
683 Corbin Bnd
San Antonio, Texas
78221
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging.
You can always contact us for any return question at purnhoward@straitouttakenya.com
Damages and issues - Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items - Unfortunately, we cannot accept returns on sale items or gift cards.